Help/Frequently Asked Questions

Need help with the website or have feedback? Many common problems and questions/answers can be found below, but if you cannot find what you need here, then please contact us.

What is my subscriber number?

Check the upper right-hand corner of your newspaper to find the mailing label with your seven-digit account number and your nine-digit zip code.

If you don't have your paper handy, you can email for assistance with online account inquiries, or for assistance with print account inquiries.

I paid for a subscription, and created an online account, but I still can't log in to the site.

Did you receive a confirmation email? If not, your account may not have been created. If you're not sure that your account was properly set up and your credit card billed, email or call us.

Try resetting your browser: On an iPad, navigate to settings > Safari, and clear cookies. On a computer, navigate to your browser's preferences and clear cookies and other site/plug-in data.

Try a different browser: Occasionally, the Safari web browser on an iPad can pose a problem. Try logging into your account on Google Chrome or another browser of your choice.

I want to save the website to my mobile or tablet home screen for easy access.

Open the website in your browser, then tap your browser’s “share” button (a small box with an arrow in it), then tap “Add to Home Screen.”

I still need help!

Email, call the Stowe office at 802-253-2101, or stop by at 49 School St., Stowe, and we will be happy to help you out!

We have re-opened our newspaper office to the public in Stowe. Our South Burlington and Morrisville offices remain closed, except by appointment. Face masks are mandatory, and appropriate social distancing must be practiced, at all locations. Please email or call us with questions, news or updates; and read our local coronavirus coverage.

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